Payment and refunds

Price and currency

• Plan prices are set in US dollars.
• You pay in rubles at the latest official Bank of Russia rate we have received, plus a markup (currently 1 ₽ per dollar). The amount is rounded to a whole ruble.
• You see the exchange rate, its date and the exact amount in rubles before you pay.
• No VAT is charged: the provider uses the Automated Simplified Tax System (AUSN).
• An electronic receipt is sent to your account email.

Payment security

Your card number and CVC are entered only on the YooKassa page and never reach us. YooKassa complies with the PCI DSS security standard.

Trial period

• 7 days free after you link a bank card.
• No money is charged when you link the card.
• One trial period per card.
• When the trial period ends, access simply stops: nothing is charged automatically.

Access

There is no delivery: access to your plan opens automatically as soon as the payment is confirmed. This usually takes a few seconds.

Auto-renewal

• If auto-renewal is on, at the end of the paid period the next period of the same plan is purchased for the same term.
• Your internal balance is used first; the rest is charged to your linked card.
• We remind you 3 days and 1 day before the period ends — by email and, if you have connected the bot, in Telegram.

You can turn off auto-renewal at any time:

• with the toggle in the “Payments & Subscription” section of your account;
• by removing your card in the same section — once it is removed, nothing is charged to it;
• by emailing info@serpmode.com.

After you turn it off, access remains until the end of the paid period.

Refunds

You can cancel your subscription at any time. Email info@serpmode.com from the address linked to your account.

What we refund:

• unused time in the current period — in proportion to the amount paid;
• paid periods that have not started yet — in full;
• the remaining internal balance — in full, except SerpMode bonuses and compensations.

How and when: within 10 days, to the same payment method, separately for each payment. Access to paid features ends on the day you cancel.

Changing your plan

• More expensive plan — takes effect immediately. The remainder of the current period is credited toward the payment.
• Cheaper plan — takes effect after the current period ends. Until then, you stay on your current plan.

Companies and sole proprietors

Payment is currently available to individuals only. Payment by invoice for companies and sole proprietors is not available.