To delete your account and data, write «Please delete my account and data» to info@serpmode.com from the address in your account. We will delete them within 30 days. There is no delete button in your account.
How to do it
- Open the email account you used for your SerpMode account.
- Write to info@serpmode.com: «Please delete my account and data».
- Wait for a reply. We work on weekdays from 09:00 to 18:00 Moscow time.
You must send the email from the address of your account: this is how we make sure the owner is writing. Exports are deleted together with the account, so save the files you need beforehand.
If you have written to Telegram support @serpmode_support_bot, include your Telegram username in the email. We will delete that correspondence as well.
What is deleted
- email, first and last name, your answer to the question «What do you do?», the SAPE project number;
- the Telegram link and notification settings;
- favorites, blacklist, filter sets, column settings and exports;
- saved cards.
Auto-renewal is turned off.
What remains after deletion
- payment records are kept for 5 years;
- the consent log without IP addresses is kept for 5 years;
- the record of data destruction is kept for 3 years;
- the data used to grant the trial period only once is kept until the end of the month in which the card expires, or for 5 years if the card’s expiry date is unknown.
Backups are kept for up to 32 days and then deleted automatically. The full list is in Section 12 of the Personal Data Processing Policy.
Money when you delete your account
Deleting your account means withdrawing from the contract. Money for unused time and the remainder of the internal balance are refunded under the rules in the help page «Refunds and canceling your subscription», Section 11 of the Terms of Use and the page «Payment and refunds». Access to paid features ends on the day you withdraw.
If you sign up again
You can sign up again with the same email. You will not get a trial period for the same card: one card, one trial period.
How to find out what data we hold
Write to info@serpmode.com from your account address. We will reply within 10 working days. The period may be extended by 5 working days, and then we will tell you the reason.