Your plan limits how many rows you can export per subscription month: this is the export limit. The remaining amount is shown on the exports page and on the «Payments and subscription» page, in the «Export limit» card with the caption «Rows left this subscription month» (without access it says «Payment required»).
How many rows are in the limit
The plan sets the limit: 250 rows («Freelancer»), 500 («Team») or 1,000 («Agency») per subscription month. The values for each plan are in the «What each plan includes» table on the page «Plans: what is included and how to choose». In the trial period you can export 100 rows.
When the limit is renewed
The limit is renewed every subscription month on the day of purchase, not on the 1st. For example, if you paid for access on the 15th, the limit is renewed on the 15th of every month, including within a 3-month subscription. If the purchase was made on the 31st, in a shorter month the limit is renewed on its last day.
The limit bar
On the exports page, in the «Row limit» block, the right side shows how many rows are available, for example «900 of 1,000 available». Under the bar are the captions «Already used», «This export» and «Remaining». The bar has three parts:
- used this subscription month;
- will go into this export;
- will remain.
When you change the export size, the bar is recalculated. If the remaining amount is used up, the start button is locked and the reason is written next to it.
What is deducted
- Rows are deducted only for a finished file. If an export ends with an error, nothing is deducted.
- You can download a finished file again while it is stored (7 days) and your access is active. Downloading again does not use the limit.
- When the file is deleted, you need a new export. It will deduct rows again.
If the limit is not enough
Choose a smaller export size or wait for the next subscription month. If you need more rows, choose a different plan (changing the plan).