A more expensive plan takes effect immediately after payment, and the unused remainder of the current period goes toward its payment. A cheaper plan is paid for immediately and takes effect after the current paid period ends.
You change a plan by buying a new one: «Account → Payments and subscription» → the «Subscription renewal» block. Above the plans it says: «An upgrade takes effect immediately, a downgrade at the end of the paid period». Under the calculation, the screen shows when the period starts, for example: «The paid period is added to the current one: it starts when the current access ends.»
Which plan is more expensive and which is cheaper
Plans are compared by the monthly price for the longest payment period (currently 3 months). This price is shown in the «Pricing» section. The duration and amount of a particular purchase do not matter.
Example. You have paid for «Agency» for 1 month and you buy «Team» for 3 months. The purchase amount is higher, but «Team» is cheaper per month. So this is a switch to a cheaper plan: it will start after the paid month of «Agency» ends.
The same plan
The new period starts right after the current one ends. Access is not interrupted.
A more expensive plan
- The plan takes effect immediately after payment.
- The value of the unused remainder of the current period is credited as a discount on the new plan: it is transferred to the internal balance and immediately goes toward its payment.
- The remainder is calculated in proportion to the remaining time, from the amount you actually paid for the period.
- If you paid for the following periods in advance, they also go toward the new plan, in full: they have not started yet. In the «Payments» table, such a payment has a dash in the «Access period» column.
Illustrative example (prices and discounts may differ): you paid 2,673 ₽ for «Freelancer» for 3 months. There are 76 days left out of 91. The remainder is 2,673 × 76 / 91 = 2,232.40 ₽. «Agency» for 3 months with a discount costs 8,073 ₽. 2,232.40 ₽ is deducted from the balance, and 5,840.60 ₽ is left to pay on the YooKassa page. The plan price is rounded to a whole ruble, while the balance is debited to the kopeck, so the extra payment may include kopecks.
A cheaper plan
- The plan is purchased immediately and takes effect after the current paid period ends.
- Until then, you keep using the current plan.
- The remainder of the current period is not refunded when you buy, as access under it continues. If you withdraw from the agreement, the money is refunded under the general rules: Refunds and canceling your subscription.
- The balance does not change.
If auto-renewal is on, it renews the last paid plan, that is, the cheaper one you bought.
End of the period
A period ends at the same minute it started, after the selected number of months. It is a moment with a date and time, not just the last day. The end date and time are shown in your account.
If you buy a plan during the trial period
The plan takes effect right after payment. The paid period is counted from the end date of the trial period. There is nothing to refund for the trial period: it is free.