You can cancel your subscription at any time: write to info@serpmode.com from the address in your account. The money is refunded within 10 days of receiving your email. There is no cancel button in your account.
How to cancel
Send an email to info@serpmode.com from the address in your account. It is enough to say that you cancel the subscription. A request to delete your account also counts as canceling (see How to delete your account and data).
If data of an exchange or another source was removed from the catalog and this is important to you, you also have the right to cancel the subscription under these rules (clause 13.6 of the Terms of Use).
Canceling the subscription means terminating the agreement (clause 11.1 of the Terms of Use): access to paid features is closed on the day of the email, and the money for the unused time is refunded. If you just do not want to renew, turn off auto-renewal: Auto-renewal.
What is refunded
- For the current paid period, you get an amount proportional to the unused time, calculated from the sum you actually paid for this period.
- For paid periods that have not started, the whole amount paid is refunded.
- The remainder of your internal balance is refunded in full, except SerpMode bonuses and compensations: they are not refunded in money.
There is nothing to refund for the trial period: it is free.
Illustrative example: you paid 1,200 ₽ for a 30-day period and canceled after 10 days. For the remaining 20 days you get back 1,200 × 20 / 30 = 800 ₽.
When and how the money is refunded
The money is refunded within 10 days of receiving your email, by the same method you paid with. The refund is made for each payment separately, so it can arrive in several amounts; you get a refund receipt for each one. If this is impossible, the money goes to the bank details you provide. Access to paid features ends on the day you cancel.
How canceling differs from other actions
| Action | What happens to access and money |
|---|---|
| Canceling the subscription | Access to paid features ends on the day you cancel. The money is refunded under the rules above |
| Turning off auto-renewal | Access stays until the end of the paid period. The money for this period is not refunded. This is not terminating the agreement (Auto-renewal) |
| Buying a cheaper plan | The plan takes effect after the current period ends. The remainder of the current period is not refunded, because access under it continues (Changing your plan) |
Read the full rules in the documents «Payment and refunds» and «Terms of Use» (section 11).