Write to support@serpmode.com about how the service works. Write to info@serpmode.com about the contract, payments and personal data.
Where to write
| Question | |
|---|---|
| How the service works, errors, the catalog | support@serpmode.com |
| Changing your account email | support@serpmode.com |
| Suspended catalog access | support@serpmode.com |
| Contract, payment, refund | info@serpmode.com |
| Personal data | info@serpmode.com |
| Deleting your account and data | info@serpmode.com |
When we reply
We reply Monday to Friday, 09:00–18:00 Moscow time. Saturday and Sunday are days off. We do not promise an exact reply time.
What to include in your email
This helps us reply faster:
- the email of your account: for questions about your account, payment and data deletion, write from it;
- what you did and what you saw instead of what you expected;
- the page address and a screenshot;
- the domain name, if the question is about a specific donor;
- the date, amount and status of the payment, if the question is about payment.
Do not send your password or your full card number. We do not need them.
Emails from the service
Service emails come from noreply@serpmode.com. Send unsubscribe requests, account deletion requests and other requests under the documents to info@serpmode.com from your account address.